Cancellations:
As a part of our terms and conditions, it is required that either the booker or the passenger must initiate any cancellation of the booking. The cancellation should be communicated to Dublin Luxury taxis via email at Dublinluxurytaxis@gmail.com including your confirmation number. Please ensure that the confirmation number is clearly stated in your cancellation email.
Business Class, First Class, Luxury Vehicles and all Coaches booked for
Transfers or Airport Transfers
Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 24 hours before the scheduled pick-up time. However, if you choose to cancel within 24 to 12 hours of the pick-up time, you will be charged 50% of the quoted rate. If you provide less than 12 hours’ notice, the penalty charge will be 100%.
Fails to Arrive: As a part of our terms and conditions, please be advised that for transfers and airport transfers, if the client fails to arrive at their designated collection point, no refund will be issued. It is the responsibility of the client to ensure that they are present at the specified location at the agreed-upon time.
Short-term Hire [4 hours] Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 24 hours before the scheduled pick-up time. However, if you choose to cancel within 24 to 12 hours of the pick-up time, you will be charged 50% of the quoted rate. If you provide less than 12 hours’ notice, the penalty charge will be 100%.
Daily Hire [8 hours] or As Directed Services Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 24 hours before the scheduled pick-up time. However, if you choose to cancel within 24 to 12 hours of the pick-up time, you will be charged 50% of the quoted rate. If you provide less than 12 hours’ notice, the penalty charge will be 100%.
Single Day Tours: Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 48 hours before the scheduled pick-up time. However, if you choose to cancel within 48 to 24 hours of the pick-up time, you will be charged 50% of the quoted rate. If you provide less than 24 hours’ notice, the penalty charge will be 100%.
Multi-Day Hire/Tours:
• If the client doesn’t require the vehicle on any of the days between the start and finish of a multi-day hire, there will be a standard daily hire chargeable.
• Driver’s overnight expenses, including meals and overnight accommodation, will be charged in full for days not required.
• In the case of cancellations during the tour or unforeseen circumstances, please note that what you have booked is fully chargeable. We will provide an invoice to facilitate the client’s travel insurance claim. Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 7 days before the scheduled pick-up date. However, if you choose to cancel within 7 days of the pick-up date, you will be charged 100% of the quoted rate. We appreciate your understanding and cooperation with these terms and conditions for our multi-day hire/tours.
Non-Refundable Booking Fee for Tour Itineraries:
• Our Non-Refundable Booking Fee of 25% is charged to enable our team of Travel Advisors to invest valuable time in researching, crafting, and curating an unforgettable vacation for you. The deposit you invest with Goldstar Chauffeur Drive is an investment in your future tour, ensuring cherished memories with family and friends.
• All Booking Fees (deposits), which are non-refundable, are treated as a Lifetime Deposit in the event of cancellation of a tour at any time prior to departure.
• In order to postpone a tour, we require 28 days’ notice for full-service bookings (accommodation, transport, experiences) and 7 days’ notice for transport-only bookings.
• Deposits paid are always lifetime deposits; which means you can reschedule your trip to a time that suits you, without ever losing your deposit.
Weddings:
Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 5 days before the scheduled pick-up date. However, if you choose to cancel within 5 days of the pick-up date, you will be charged 100% of the quoted rate.
Security Drivers:
Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 48 hours before the scheduled start date. However, if you choose to cancel within 48 hours of the start date, you will be charged 100% of the quoted rate.
Close Protection Officer:
Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 48 hours before the scheduled start date. However, if you choose to cancel within 48 hours of the start date, you will be charged 100% of the quoted rate.
Please Note:
As a part of our terms and conditions, it is important to note that in certain circumstances, refunds will not be issued. Additionally, if a refund is to be processed via credit card or wire transfer, please be aware that a 7.5% handling fee will be charged. This fee is necessary to cover the costs incurred by Goldstar Chauffeur Drive in processing the refund. If requested, a cancellation invoice will be provided for your records.
Failure to Appear:
Please note that if the client fails to appear at the scheduled pick-up point, no refund will be granted. It is our standard practice to attempt communication with either the client or the booking contact before instructing the driver to depart.
Diverted Flights:
In case of a diverted flight leading to the client’s redirection to a different airport while the assigned driver has already arrived at the original airport as per the agreed scheduled time, the full hire charge requested by the client will be imposed, and no refund shall be provided. It is our standard practice to attempt communication with either the client or the booking contact before instructing the driver to depart. Should you require a refund from the airline, we will issue an invoice accordingly.
Service Delays and Unforeseen Circumstances:
While we make every effort to depart with ample time to arrive at the designated pick-up location on schedule, please note that we will not be responsible for any onward travel disruptions that are out of our control, such as traffic, road closures, severe weather conditions, or other unforeseen circumstances. In such situations, we will make every effort to notify the booker or client of the delay and provide an updated arrival time. We appreciate your understanding and cooperation in these situations.
Route and Timing Disclaimer:
The route taken by Dublin Luxury Taxi’s drivers is determined at their discretion, with the aim of selecting the most efficient route possible. In the event of heavy traffic or unexpected delays, the driver may alter the route to ensure passengers arrive at their destination on time. It is important to note that Dublin Luxury Taxi cannot be held responsible for any missed appointments, travel arrangements, or delays that may occur during the journey. As such, it is recommended that clients allow ample time for their travel plans and take into consideration any potential delays that may arise. By doing so, clients can help ensure a stress-free and timely journey.
Child Safety and Seating Policy:
As part of our commitment to ensuring the safety and comfort of all passengers, Dublin Luxury Taxi provides child seats for our vehicles. To guarantee the availability of a child seat for your journey, we kindly request that you make this request at the time of booking. Please note that it is the responsibility of the parents or guardians to check the child seat and ensure it is correctly installed in the vehicle.
As part of our policy, we emphasise that the parents or guardians are responsible for the safety and well-being of the child at all times while in the vehicle. We take this matter seriously and strive to provide a secure and comfortable environment for all passengers, particularly children, during their journey with Goldstar Chauffeur Drive.
Smoking Policy:
At Dublin Luxury Taxi, we prioritise the health and well-being of all our passengers, which is why we strictly prohibit smoking in all our vehicles. It is important to note that on 1 January 2016, the Irish government enacted the “Protection of Health (Tobacco Smoke in Mechanically Propelled Vehicles) Bill 2014,” which prohibits smoking in any public service vehicle, including those operated by Dublin Luxury Taxi.
We take the enforcement of this legislation seriously, and we kindly request that all passengers respect our no-smoking policy for the duration of their journey. Smoking poses significant health risks to all passengers, including our drivers, and we are committed to providing a safe and healthy environment for everyone.
In the event that a passenger is found to be smoking in our vehicle, we reserve the right to terminate the journey immediately and take appropriate action as required by law. We appreciate your cooperation and understanding in this matter and thank you for your adherence to our smoking policy.
Dogs Policy:
At Dublin Luxury Taxi, we welcome dogs in our vehicles, but we kindly ask that clients inform us at the time of booking so that we can provide an appropriate vehicle. Owners are responsible for their dog at all times, and we ask that dogs are well-behaved and clean before entering the vehicle.
For the safety of all passengers, we require large dogs to travel in dog boxes. We appreciate your cooperation in this matter.
RESPONSIBILITY
Dublin Luxury Taxi assumes no responsibility for the following circumstances: delays resulting from unfavourable weather conditions; loss or damage of any belongings belonging to the passengers, unless caused by a staff member; delays caused by road traffic accidents, other traffic conditions, or natural disasters; and any personal possessions or items left behind in the vehicle by a passenger are at their own risk. Please note that a fee will be charged for the delivery of any items that are left behind in our vehicles.
Damage Policy:
At Dublin Luxury Taxi, we take pride in maintaining our fleet of vehicles to the highest standards of cleanliness and safety. We kindly ask that all passengers treat our vehicles with respect and care during their journey.
If any of our vehicles are damaged or soiled because of a passenger’s actions, we reserve the right to charge the client for the full amount required to rectify the vehicle, as well as for any time lost while the vehicle was taken out of service.
We appreciate your cooperation in helping us maintain the quality of our fleet for all our clients to enjoy. Thank you for choosing Dublin Luxury Taxi, and we look forward to providing you with a safe and comfortable journey.
Gratuities
While gratuities are much appreciated, please note that it is entirely at the client’s discretion whether to provide them. If clients wish to make a gratuity payment, they may request that it be charged to their account.